Telecom
Telecom CRM Transformation
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Customer Satisfaction
Support Tickets
Response Time
Overview
Modernized CRM system serving 2M+ customers with AI-powered insights and automation.
The Challenge
was facing significant challenges with their legacy systems that were hindering growth and operational efficiency. They needed a modern, scalable solution that could handle increasing demand while maintaining security and reliability.
Our Solution
Conducted comprehensive analysis of existing systems and requirements
Designed modern architecture leveraging cloud-native technologies
Implemented agile development methodology with bi-weekly sprints
Performed rigorous testing and quality assurance
Executed seamless migration with zero downtime
Provided comprehensive training and documentation
Technologies Used
Business Impact
The implementation resulted in significant improvements across all key metrics. now operates with greater efficiency, enhanced security, and improved customer satisfaction. The scalable architecture positions them for continued growth and success in the digital age.